Frequently Asked Questions
What type of warranty does Cramer's offer?
Each manufacturer we sell has different warranties. The warranties from the manufacturer typically cover lifetime parts and 1-3 years labor. At cramers we have a factory trained technician at each location. We also will double the manufacturers labor coverage period.
Do you service out of warranty furniture or furniture purchased from another store?
Yes! Cramers will be happy to have our technician come and give you an estimate to repair any furniture. We have a charge of $65.00 for the first hour and $40.00 per hour after that. If the furniture need to transported a delivery charge will be necessary.
My fabric is pilling. What can I do?
Pilling is normal and maintained easily by using a fabric shaver. This controls the pilling until the fabric stops shedding. Fabric shavers can be purchased at most department stores.
How do special orders work?
Special orders require a 50% down payment and generally take 4-8 weeks for delivery. Of course each order is different and your sales associate can give you a better estimate at the time of purchase. Special order sales are final and no returns are allowed.
Does Cramers have a layaway program?
Yes! We ask for 30% down with the remainder to be paid within 3 months.
What are the different mattress dimensions?
Twin Size 39 inches wide by 75 inches long
Full Size 54 inches wide by 75 inches long
Queen Size 60 inches wide by 80 inches long
King Size 76 inches wide by 80 inches long